Production agent catalog
Every agent currently deployed at a customer, with a one-line summary, live deployments, and a link to the deep-dive page.
Live today
| Agent | What it does | Live at | Channels | Page |
|---|---|---|---|---|
| Clara | Customer experience — handles inbound queries end-to-end | BDO Unibank, others | Voice · WhatsApp · email | → |
| Vera | Outbound voice — verifies delivery details before dispatch | BDO Unibank | Voice | → |
| Nexa | Settlements & POD validation — automated reconciliation | BDO Unibank | Background | → |
| Maya | Autonomous control tower — monitors orders, detects anomalies, acts | BDO Unibank | Background + escalations | → |
| Atlas | Broader control tower — multi-domain monitoring | Multiple | Background | → |
| Address Checker | Validates, normalises, geocodes addresses | DPD Polska, BDO, others | API | → |
| RFQ + Freight AI | Quotes thousands of email RFQs for freight | Cross-border freight customers | → | |
| Customs Agent | Pre-Bayan filing, HS code validation, document checks | Adani Ports | Background + email | → |
| Appointment Scheduling | Books, confirms, reshuffles dock slots | Adani Ports | Voice · email · WhatsApp | → |
| Demurrage Prevention | Outbound voice alerts before D-day charges hit | Adani Ports | Voice | → |
| WISMO Agent | Resolves “where’s my order” queries | MOVIN | Voice · email | → |
| Driver Attendance | Roster, attendance, reallocation | Aramex | Voice · WhatsApp | → |
How to read these pages
Every agent page follows the same structure. Skim At a glance to decide whether to go deeper.
- At a glance — live where, since when, channels, languages, owner.
- The problem it solves — business context in 2-3 paragraphs.
- How it works — Mermaid flow + step-by-step.
- Tech stack — models, tools/MCP, memory, evals, guardrails.
- Eval metrics — accuracy, latency, escalation rate.
- Lessons learned — what we’d do differently.
- Sources — decks, recordings, repo paths.
What’s not here
Agents in pilot / dev are not in this catalog yet. Check the platform team’s roadmap for in-flight work.
For things people sometimes call “agents” but aren’t (engines, rule-based services), see Engines in the tool stack.
Anti-catalog: what we tried that didn’t work
Placeholder: Need input from Solutions leadership on what to include here. Honest write-ups of agents/approaches that didn’t pan out save new joiners from re-pitching dead ideas.
Changelog
- 26 May 2026: Initial catalog from Carrix + BDO decks (12 agents).